Billing

For patients with insurance, your estimated portion of the payment is due at the time of service (co-pay and co-insurance). If the amount due at each visit becomes burdensome, please speak with the front desk representative. We have several payment options and arrangements available to assist you.

If you don’t have insurance that covers physical therapy, we will work with you to ensure you receive the same level of care as our insured patients. We offer discounts on our fee schedule for uninsured or underinsured patients and offer flexible payment options if the per-visit responsibility becomes burdensome.

STAR sends out patient statements monthly. If your insurance has paid any claims and a patient balance remains, a statement will be mailed to the address we have on file. Unless prior arrangements have been made, the patient balance is due upon receipt.

We accept the following forms of payment:

• Cash
• Check
• Credit Card (MasterCard, Visa & Discover)
• Account Draft (only available online or by phone)

Save time and postage with one of these options:

• Online: Pay online (credit/debit cards & checking/savings accounts).
• Phone: Call (615) 949-5727 or (844) 543-8084 to pay your account balance.
• Clinic: Stop by any of our STAR locations to make your payment.
• As always, we are here to assist you with any questions or concerns. Call our main office at (615) 591-6590 and one of our Account Representatives will be glad to assist you. Additionally, you can e-mail us at info@starpt.com.