Patients

WELCOME!

We are glad you chose STAR Physical Therapy. Our goal is to get you back to good health with excellent care and relentless service as soon as possible. In so many ways, we are a big family, and we are so excited that you are a part of it.

BENEFIT REVIEW

Before your first visit, we will contact your insurance carrier (commercial, Medicare, worker’s comp, etc.) and will have a good understanding of what therapy benefits may be available to you. When you arrive for your first visit, we’ll explain the benefits we have obtained and discuss any patient responsibilities that you may have. We ask all of our patients to check our work. We verify benefits as a courtesy to you, as insurance benefits for therapy can often be confusing.

INITIAL EVALUATION

Following your benefit review, you will receive a thorough, interactive evaluation from a licensed therapist, who will help establish a personalized treatment plan to assist you in meeting your functional goals. During this evaluation, you will have the opportunity to discuss your condition, help set goals for your therapy, and gain a good understanding of what you may expect from attending & completing therapy.

BE PREPARED:

At STAR Physical Therapy, we value your time and are committed to providing you with the highest quality physical therapy care. However, as part of our commitment to providing you with the highest quality physical therapy care possible, we require some initial paperwork.

For your convenience, upon scheduling an appointment, you can receive a welcome email with a link to complete your initial paperwork online. Completing your paperwork allows us to get a head start on your treatment plan and ensures we have all the necessary information to provide individualized physical therapy care.

Alternatively, you can also complete your initial paperwork at our clinic kiosk when you arrive for your first appointment. We ask that you arrive 30 minutes early for your first appointment to complete your paperwork in the clinic. If you have questions or concerns, our friendly staff will gladly assist you every step of the way.

At STAR Physical Therapy, we believe everyone deserves individualized physical therapy care and attention. Our personalized treatment plans cater to your unique needs and goals. Whether recovering from an injury, managing a chronic condition, or seeking to improve your overall health and wellness, we are here to help you achieve the best outcome!

In addition, please:

  • Dress comfortably in loose-fitting clothing that you can exercise in.
  • Arrive 30 minutes early for your first appointment (10 minutes early if you have already completed your initial paperwork).
  • Your first appointment will last between 60 – 90 minutes.
  • Call your health insurance provider and review what benefits for therapy are available to you.

PLEASE BRING:

  • Physician’s prescription for therapy.
  • Health insurance card(s) & photo ID.
  • Current medication list.
  • Pertinent medical reports, x-rays, etc.

Attendance and Compliance:

Active participation in your health care is vital to a successful rehabilitation experience. One of the most important things you can do to speed up your recovery is to attend your scheduled appointments. Your physician or therapist usually determines the number of visits that will be appropriate for your condition. Experience has taught us that the more consistent or compliant you are with your treatment regimen, the better chance you have of making a full recovery. We understand that situations will arise that make it difficult to keep all of your appointments. If you are unable to make an appointment, we ask that you give us a 24-hour notice of cancellation.

CALL US!

If you have any questions or concerns before your initial evaluation, please call us today! Just call the clinic where your appointment has been scheduled, and we’ll do our best to answer your questions and address your concerns.

STAR Physical Therapy does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or participation in its programs, services, and activities.